Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Filter Replacement & Care?
To maintain optimal performance, we recommend replacing the internal filter cartridge every 4 to 5 months, depending on water quality and usage.
Replacement cartridges are available separately and designed to be quick and simple to change.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is the FreshFlow Living Filter covered by warranty?
Yes! 1-year warranty to manufacturing defects.
How much does shipping cost?
Shipping is free on all orders to Australia.
